Quotes

Before starting a new project or shoot, your photographer may send you a quote outlining the proposed work and pricing. Here's how to review and respond to quotes in your portal.

What is a Quote?

A quote is a detailed pricing proposal from your photographer. It lists what they plan to do, how much it will cost, and how long the offer is valid. Quotes are not invoices -- you won't be charged anything until you accept the quote. Once you accept, your photographer sends you an invoice for it.

Receiving a Quote

When your photographer creates a quote for you:

You'll receive an email notification with a link to the quote.
The quote also appears in the Quotes section of your client portal.
Click the link in the email or navigate to Quotes in your sidebar to view it.

Viewing Quote Details

When you open a quote, you'll see:

Quote number and date: For your reference
Line items: A breakdown of each service or product (e.g., "Portrait Session -- 2 hours", "20 Retouched Photos")
Quantity and unit price: How many of each item and the individual cost
Subtotal, tax, and total: The full cost breakdown
Validity date: The date by which you need to respond before the quote expires
Notes: Any additional comments or terms from your photographer

Tip: If the quote includes services you're not familiar with, don't hesitate to ask your photographer for clarification before you respond.

Accepting a Quote

If you're happy with the quote and want to move forward:

Open the quote.
Click the Accept Quote button.
A confirmation shows the quote's total with your choices. Click Confirm to accept, or Go back to change something first.
Your photographer is notified of your acceptance and sends you an invoice, which you can pay online.

The invoice appears in your Invoices section as soon as your photographer sends it.

Note: If your photographer updates the quote while you have it open, your acceptance won't go through. The latest version loads in its place and keeps your choices, unless an option you picked was removed (that one goes back to the default). Check your choices and the total, then click Accept Quote again.

Note: When your photographer sends you a revised quote, some of your earlier choices may be fixed. A fixed package choice shows "This choice is fixed and can't be changed.", and a fixed add-on shows "Fixed at quantity" with its quantity. Fixed choices stay as they are when you accept -- if you need one changed, ask your photographer. If a choice becomes fixed while you have the quote open, your acceptance won't go through: the page then shows it fixed, so check your choices and click Accept Quote again.

Declining a Quote

If the quote doesn't work for you:

Open the quote.
Click the Decline Quote button.
You'll have the option to include a reason for declining (this is optional but helpful for your photographer).
Click Confirm Decline to submit your response.

Your photographer will be notified. Declining a quote doesn't close the door -- your photographer can always send you a revised quote.

Tip: If the pricing is close but not quite right, consider adding a comment (see below) to let your photographer know what would work better. They may be able to adjust the quote.

Adding Comments

You can leave comments on a quote to ask questions or discuss details with your photographer:

Open the quote.
Scroll to the Comments section at the bottom.
Type your message and click Send.
Your photographer will be notified and can reply in the same thread.

Comments keep the conversation attached to the quote, so you won't lose track of what was discussed.

Quote Expiry

Quotes have a validity date. If you don't accept or decline before that date, the quote expires. An expired quote can no longer be accepted -- but your photographer can create a new one if you're still interested.

You'll see the validity date clearly displayed on the quote, and you may receive a reminder email as the date approaches.

What's Next?

Invoices & Payments -- After accepting a quote, here's how to pay
Signing Contracts -- Your photographer may also send a contract alongside a quote
Client Portal Overview -- Back to the portal home